Airports – Midwest


For international travel, except to Canada, it is recommended that you arrive at the airport four (4) hours before departure.

The information below is subject to change. It is the traveler’s responsibility to confirm customs office location and availability.

Chicago – O’Hare International Airport

Hand-Carried Merchandise

  • The US CBP will only validate Carnets on the departure date; no pre-validation is available.
  • The US CBP may require the merchandise to be presented at the time of Carnet validation.  Chicago customs is strict with this rule, so, allow yourselves enough time.  Any question, contact the US CBP directly.
Passenger Processing Unit

International Arrivals Terminal (Terminal 5), at the bottom level of the arrival area

773-894-2900 (Monday-Sunday: 7:30am-10:00pm)
773-894-2890 (Monday-Friday: 2:00pm-4:00pm)


Merchandise by Air/Ocean Freight

Because the US CBP must confirm that Chicago is the last port of departure before Carnets are validated, Holders must present either an ocean bill of lading or an airway bill with the merchandise.

For questions, contact the customs office directly at the number below.


2571 Busse Road, Suite 306
Elk Grove Village, IL  60007

847-616-4060, dial “0” for operator and ask for Informal Counter

Monday-Friday: 8:30am-8:00pm
Saturday: 8:30am-5:00pm
Sunday: 8:30am-7:00pm

Staff Contact:   Andrew Shiles

Senior VP, ATA Carnet and Trade Services
Tel: 212.703.5079

Former FedEx executive and cargo industry veteran Andrew Shiles leads USCIB’s portfolio of trade services, including the “merchandise passports” used by thousands of exporters around the world to get goods through customs quickly and easily. Shiles works to expand U.S. trade interests through promotion of the ATA Carnet program. Shiles comes to USCIB following more than 30 years at FedEx Express, the world’s largest air express cargo company, most recently as global regulatory compliance manager, where he served on USCIB’s Customs and Trade Facilitation Committee. His leadership experience in global supply-chain management includes participation in U.S. Customs and Border Protection’s Simplified Entry Working Group, which redesigned and implemented the current entry-clearance process into the United States.
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