Airports – West Coast

 

For international travel, except to Canada, it is recommended that you arrive at the airport four (4) hours before departure.

The information below is subject to change.  It is the traveler’s responsibility to confirm customs office location and availability.

 

Los Angeles International Airport

TerminalPhone #Office Hours

Cargo Desk

11099 S. La Cienega Blvd.
(cross street is 111th Street)
(310) 348-4670/467524 Hours

Terminal Island

300 S. Ferry Street
(310) 665-4560 *8:00am-4:30pm
(ocean shipments only)

Public Information Office

Tom Bradley Terminal,
3rd Floor/Departure Level
(310) 665-45608:00am-midnight
(air shipments only)
* Must call this general number to be transferred to the terminal of your choice.
 

San Francisco International Airport

TerminalPhone #Office Hours

South Terminal

(650) 876-27359:30am-3:45pm
(Monday – Friday)

Central Terminal

(850) 876-28167:00am-midnight
(including weekends)

US CBP Cargo Offices

501 Airport Boulevard
(650) 876-28129:00am-11:00pm
 

Seattle/Tacoma International Airport

TerminalPhone #Office Hours

South Satellite Terminal

(206) 553-19748:00am-5:00pm
(Monday – Friday)

Air Cargo Office

2580 South 156th St., Bldg A
(206) 553-50158:00am-4:00pm

For off-hours, call to schedule appointment

U.S. Customs and Border Protection

7 South Nevada St., Suite 100
(206) 553-50158:00am-4:30pm

Location is not convenient. No parking.

Any questions, call US Customs Service, Port Director’s Downtown Office at (206) 553-5390

Airports – Midwest

 

For international travel, except to Canada, it is recommended that you arrive at the airport four (4) hours before departure.

The information below is subject to change. It is the traveler’s responsibility to confirm customs office location and availability.

Chicago – O’Hare International Airport

Hand-Carried Merchandise

  • The US CBP will only validate Carnets on the departure date; no pre-validation is available.
  • The US CBP may require the merchandise to be presented at the time of Carnet validation.  Chicago customs is strict with this rule, so, allow yourselves enough time.  Any question, contact the US CBP directly.
Passenger Processing Unit

International Arrivals Terminal (Terminal 5), at the bottom level of the arrival area

773-894-2900 (Monday-Sunday: 7:30am-10:00pm)
773-894-2890 (Monday-Friday: 2:00pm-4:00pm)

 

Merchandise by Air/Ocean Freight

Because the US CBP must confirm that Chicago is the last port of departure before Carnets are validated, Holders must present either an ocean bill of lading or an airway bill with the merchandise.

For questions, contact the customs office directly at the number below.

US CBP

2571 Busse Road, Suite 306
Elk Grove Village, IL  60007

847-616-4060, dial “0” for operator and ask for Informal Counter

Monday-Friday: 8:30am-8:00pm
Saturday: 8:30am-5:00pm
Sunday: 8:30am-7:00pm