For international travel, except to Canada, it is recommended that you arrive at the airport four (4) hours before departure.
The information below is subject to change. It is the traveler’s responsibility to confirm customs office location and availability.
Chicago – O’Hare International Airport
Hand-Carried Merchandise
- The US CBP will only validate Carnets on the departure date; no pre-validation is available.
- The US CBP may require the merchandise to be presented at the time of Carnet validation. Chicago customs is strict with this rule, so, allow yourselves enough time. Any question, contact the US CBP directly.
Passenger Processing Unit
International Arrivals Terminal (Terminal 5), at the bottom level of the arrival area
773-894-2900 (Monday-Sunday: 7:30am-10:00pm)
773-894-2890 (Monday-Friday: 2:00pm-4:00pm)
Merchandise by Air/Ocean Freight
Because the US CBP must confirm that Chicago is the last port of departure before Carnets are validated, Holders must present either an ocean bill of lading or an airway bill with the merchandise.
For questions, contact the customs office directly at the number below.
US CBP
2571 Busse Road, Suite 306
Elk Grove Village, IL 60007
847-616-4060, dial “0” for operator and ask for Informal Counter
Monday-Friday: 8:30am-8:00pm
Saturday: 8:30am-5:00pm
Sunday: 8:30am-7:00pm
