USCIB Interviews John Frank on Microsoft’s New Office in NY for UN Affairs

John Frank

USCIB member since 1996, Microsoft has recently established a New York office to liaise with the United Nations. Norine Kennedy, who leads USCIB work on strategic international engagement, energy and environment, conducted a (virtual) interview with the head of this new office—Vice President for UN Affairs John Frank. Kennedy welcomed Frank to NY and posed some questions about Microsoft’s strategic vision for an enhanced presence at the UN, and invited his perspective on what American innovation, engagement and sustainability leadership can bring to the international community.


Microsoft’s decision to establish a New York office to connect directly with the UN is unique among our members. Could you talk about the process that led to this decision?

Many of the big challenges facing society can only be addressed effectively through multi-stakeholder action. Whether it’s public health, environmental sustainability, cybersecurity, terrorist content online or the UN’s Sustainable Development Goals, we have found that multilateral cooperation is essential. And we need inclusive governance that brings in civil society and private sector organizations to collaborate on solutions. At Microsoft, we have taken active roles to encourage and support multi-stakeholder initiatives like the Paris Call for Trust and Security in Cyberspace and the Christchurch Call to eliminate terrorist and violent extremist content online.

As we have deepened our engagements on global and multi-stakeholder initiatives, we find ourselves interacting with the UN system and other multilateral institutions more deeply. The UN General Assembly High Level Week brings many people, including companies, to New York. But the work does not stop there. The people and processes that aim to solve these collective challenges continue after High Level Week concludes, so we decided we should be here all year long.

Establishing our representation office with people based in New York and Geneva is the next natural step for a company that values multilateralism and multi-stakeholder solutions to global challenges.

What do you see as the role of tech companies such as Microsoft in a post COVID-19 world?

The COVID-19 experience has greatly accelerated the adoption of technology across many organizations. Whether one uses Microsoft Teams, or Zoom, or another video conferencing solution, we have all moved our meetings and conferences online. Outside of the workplace, technology is helping us educate our children, engage with friends and family, and make our voices heard during the pandemic. In a post COVID-19 world, we expect some best practices will persist, allowing for more flexible workplaces, next generation classrooms, and other technology-enabled advances to improve how we work, communicate, and learn.

We believe this digital transformation will continue to accelerate. We see greater urgency to harness data science, especially for public health. Software, computers and data science are becoming core to every organization. Every company is becoming either a tech company, or a tech-enabled company. We will continue to see growth in the number of tech companies and the number of technology skilled workers.

COVID-19 has also sharpened the digital divide. As schooling moves online, students without affordable broadband access and laptops are at risk of being left behind. Telemedicine has seen great adoption and social benefits, but communities without broadband access cannot benefit. Billions of people around the world are still not connected. The pandemic has drawn into stark focus the need to narrow the digital divide between and within countries. And we need to enable institutions and individuals to develop the digital skills to flourish in a technology-enabled future.

Some technology companies have enjoyed great success but have not always earned the trust and respect of political leaders. It’s no surprise that our industry is facing greater calls for corporate responsibility and regulation in several jurisdictions globally. And so we have important work on both transformations – contributing to our customers’ digital transformations, and to new regulatory frameworks that will support innovation and greater corporate responsibility.

What is your vision for your team regarding UN engagement, particularly on over-arching UN-wide efforts to respond to COVID-19 and a sustainable and resilient recovery?

Across Microsoft, we have several engagements with the UN that are intended to help the UN amplify its efforts in a wide range of areas. Our representation office focuses on how we can help those initiatives be more impactful and help our Microsoft colleagues engage the many parts of the UN system in a way that best meets the UN’s needs.

Our initial focus will be on supporting and promoting cooperation with the UN to advance progress in six key areas: climate action; human rights; strong institutions; decent work and economic growth; quality education; and broadband availability and accessibility.

Our partnerships support the Secretary-General’s plan for a comprehensive UN response to COVID-19 to save lives, protect societies, and recover better. We will continue our projects that contribute to a sustainable and inclusive economic recovery.

Since March 2020, our senior leaders have been working with the leaders at WHO to develop big data solutions that will greatly increase the scientific capacity of WHO to address COVID-19 and future health challenges. This work has implications for all nations that are dealing with the effects of the pandemic.

We also focus on digital inclusion initiatives. Our colleagues have promoted innovative, lower-cost solutions to bring broadband access to rural Africa because getting the world online will help build sustainable and inclusive societies. Five years ago, I visited a demonstration project in Mawingu, Kenya, for a low-cost broadband solution using unused spectrum allocated to broadcast television. That technology is now proven, and there is a group of local companies ready to deploy scale solutions in Africa. Our team is focused on their last mile: how we can help those projects get financing so they can bring broadband to millions of people at affordable prices.

Microsoft colleagues have been working for years on education opportunities for refugees and internally displaced people. The Learning Passport began as a partnership among UNICEF, Microsoft and the University of Cambridge. The program was designed to provide education for internally displaced and refugee children through a digital remote learning platform. It has now undergone rapid expansion to help countries roll out their online curricula for children and youth whose schools were forced to close due to COVID-19. The platform will also provide key resources to teachers and educators who need to adapt to online learning quickly.

Protecting human rights remains essential across everything we do. We have an important partnership with the Office of the UN High Commissioner for Human Rights to support their work with a technology tool, Rights View, that enables them to monitor human rights developments around the world.

The vision for our UN Affairs team is to engage with the UN community, build relationships and learn, and help make Microsoft’s partnerships more impactful.

COVID-19 delays within UN processes on climate change and biodiversity notwithstanding, Microsoft has announced impressive leadership initiatives in the sustainability space.  Could you talk about those and the synergies you hope to see in bringing those into and partnering with the UN?

Around the time the US Administration announced its withdrawal from the Paris Climate Accord, our company leadership decided that we needed to do more directly not only to reduce, but to reverse our environmental impact. We have chosen four focus areas: carbon, water, biodiversity, and waste. We have set bold goals for ourselves, based on rigorous environmental standards and business planning. For example, we have pledged to be carbon negative on Scope 1, 2, and 3 emissions by 2030 and to achieve net zero carbon emissions for our Scope 1 and 2 emissions for the 75 years of the company’s existence by 2050.

Companies need to share and learn from each other how we to make progress towards these kinds of goals. The NetZero Coalition is a forum we helped form for this purpose. We want to share aspirations and operational experiences so that eventually, small, medium and large size organizations can learn how to implement programs that are economically sound, and ambitiously reduce carbon emissions.

The UN and its agencies have been on a similar journey, researching and learning more about how to tackle climate change collectively. With our engagements with the UN, we hope that we can expand the reach and amplify the learnings on how organizations, large and small, can move from aspiration to achieving measurable and ambitious operational goals.

Let’s switch gears to the digital economy. UN Secretary-General Antonio Guterres has issued a Digital Cooperation Roadmap. Through USCIB, Microsoft actively contributed to advocating for an Internet Governance architecture that would build upon the current Internet Governance Forum. The UN Roadmap also addresses connectivity, privacy protections and human rights, and cybersecurity. Overall, how would Microsoft like to see this Roadmap carried forward in the UN – recognizing that many member states still may lack a strong digital infrastructure?

The Roadmap for Digital Cooperation embraces a multi-stakeholder approach that Microsoft, USCIB and others have been advocating over a number of years. It is important for USCIB and our fellow members to remain engaged. We hope that the progress we made together to shape the vision for the eight areas for action can be advanced to make ambitious progress in implementation, engaging multi-stakeholder processes. The appointment of a UN Technology Envoy will be a welcome step.

Microsoft has embraced the opportunity to contribute to the Roundtable process this year, including as co-champion of the section on Digital Trust and Security. Our company had an opportunity to participate in important discussions to advance broader understanding of the strong linkage between digital trust and security, and how essential they are to protecting the digital environment that enables progress on the Sustainable Development Goals.

As you note in your question, many member states are still building their digital infrastructure and so we believe it is important to devote significant energy to helping them build their digital capacities.  Affordable broadband connectivity, guaranteeing human rights, and commitment to keeping the Internet free, open and secure, and building capacity for digital trust and security are important priorities.

And in all countries, there is important work to be done promoting inclusive economic recovery, addressing the digital divides with affordable broadband access, skilling workers for greater economic rewards, and remotely teaching students.

Microsoft has been an active contributor to the UN Open-Ended Working Group on Cybersecurity, a multi-stakeholder group. This has enabled business to provide critical technical expertise to security-related discussions. USCIB members are concerned about the efforts of Russia, China, and others to press for a binding UN cybersecurity treaty or other legal instrument. How can we leverage groups like the Open-Ended Working Group to build broader support for our view that a UN binding cybersecurity instrument risks doing more harm than good?

We can all benefit from the expanding number of nations that make cybersecurity a priority. Perhaps the clearest message from the OEWG process is that nations want to build their capacity, both to keep themselves more secure and to deepen their understanding of cybersecurity practices, norms and international protections.

Cybersecurity is also being addressed in other international fora. The Paris Call now has 78 nations as signatories (as well as nearly 1000 local government, civil society and private sector endorsers). We have all pledged to support nine widely accepted principles, and to work together to help elaborate and implement the principles. Siemens is leading a group of companies to improve supply chain security, called the Charter of Trust. Microsoft helped launch the Cybersecurity Tech Accord to collaborate on making products more secure over their lifetimes. At the OECD, a group has been working to elaborate how a “no hacking back” principle could be applied in practice. These represent just a fraction of the initiatives that have emerged in recent years to promote a safer cyberspace.

Most significantly, we need to make progress expanding the number of nations that can engage fully on cybersecurity practices and policy, and we need to work inclusively to build from principles that have already been agreed to more concrete norms and practices. And then, we can evaluate how to approach new legal instruments.

As you know, USCIB has worked with UN agencies on behalf of its members for decades and is conscious of the opportunities, even under the current circumstances, to support and advance the effectiveness of UN efforts by crowding in U.S. private sector innovation and hands-on engagement. As a valued member of USCIB, where would Microsoft like to see USCIB focus to pursue opportunities to co-create practical shared value with UN partners looking ahead towards rebuilding better and more sustainably?

We need USCIB’s leadership to help advance inclusive global governance innovations. USCIB members can help create new opportunities by sharing and learning from each other on how we can collectively address the big challenges, like strengthening our global capacity and cooperation for public health and pandemic response.

We are all experiencing together the COVID-19 pandemic and the breakdowns and gaps in our global economy that have prevented us from better containment and care. Governments will address these issues – including rethinking some critical supply chains – and private sector actors should be deeply engaged in contributing to the new solutions. Along with civil society, which plays an especially important role in global health, we can all engage to help build an improved system for global cooperation and national preparedness to better manage public health challenges.

Climate change can seem such an overwhelming challenge that it can be difficult to know where private sector actors should start. Across the full range of our economy, one can see innovations and experimentation that hold promise for reducing our climate impact. USCIB can be a valuable convener for how we can learn from each other and how we can strengthen the UN’s efforts through broader cooperation and commitment.

Finally, we should also devote time and effort together to share views and try and build consensus on how our global institutions should be reformed and strengthened. We seem to be at an inflection point where the weaknesses of our global governance systems have been highlighted, but the reforms have not been elaborated and agreed. The missions of many global institutions are important to the USCIB members, and it’s an opportune time to reimagine how global governance can become more inclusive and effective.

USCIB Submits Comments to USTR on Proposed Digital Services Taxes

USCIB provided comments to the United States Trade Representative (USTR) regarding the proposed Digital Services Taxes (DSTs) of several countries, including Austria, Brazil, Czech Republic, India, Indonesia, Italy, Spain, Turkey, the United Kingdom, as well as the European Union.

USCIB’s submission focused on whether these countries violated Section 301 while encouraging the U.S. to seek a multilateral solution.

“The DSTs under investigation are a poor choice to address the tax issues arising from digitalization of the economy and will work against the economic recovery they are intended to help fund,” said USCIB Vice President for Taxation Policy Carol Doran Klein. “Rather, the U.S. should work cooperatively to find an appropriate multilateral solution to taxing the digitalizing economy that does not unduly burden U.S. interests and fosters certainty for business.”

USCIB Urges US Government to Ensure Data Transfer in Light of Ruling by European Court of Justice

USCIB co-signed a multi-association letter to U.S. Commerce Secretary Wilbur Ross in response to a July 16 ruling by the European Court of Justice (CJEU) that invalidated the 2016 EU-US Privacy Shield framework governing the protection of transatlantic data flows.

The Privacy Shield plays a critical role for data transfers for over 5,300 U.S. companies, 70 percent of which are Small and Medium Enterprises (SMEs). These companies contribute significantly to the nearly $1.1 trillion in U.S. total trade in goods and services with the EU. Companies in the automotive, retail, hospitality, logistics, health care, manufacturing and human resource management fields are all certified to the Privacy Shield Program.

The multi-association letter urges the U.S. government to work collaboratively with EU counterparts “to develop a stable and sustainable mechanism for companies to transfer data between the EU and United States” and to ensure that EU regulators allow data transfers to continue while a new agreement is under discussion.

The letter further notes the urgent implications of the COVID-19 pandemic, which has required many American businesses to use remote services and rely upon the ability to move data across many borders.

The CJEU did, however, uphold the validity of the Standard Contractual Clauses (SCC) privacy protective mechanism for transferring data.

USTR Must Urge Canada and Mexico to Honor USMCA Commitments

USCIB joined the Alliance for Trade Enforcement (AFTE) to send a letter to U.S. Trade Representative Robert E. Lighthizer to ensure that Canada and Mexico abide by the commitment they have made in the United States-Mexico-Canada Agreement (USMCA) and treat U.S. interests fairly.

The letter stated: “We applaud the sentiments that you expressed in your recent congressional testimony about your willingness to seek dispute settlement on issues of importance to U.S. manufacturing, agriculture and service sectors where those countries fall short, including patent, trademark and market access issues impacting innovative industries from both new and longstanding policies and regulations in Mexico and Canada.”

The group noted support for Lighthizer’s attention to the full enforcement of IP commitments made in the USMCA which protects U.S. IP-intensive industries, such as patent linkages and provisions to protect against abuses of the regulatory review exception, as well as broader market access barrier to innovative products, namely the lack of approvals for imported agricultural biotech products. AFTE argued that Mexico’s failure to approve such products threatens both trade with Mexico and U.S. farmers’ access to important technologies; meanwhile, Canada’s Patented Medicine Prices Review Board continues to develop and implement unfair pricing and reimbursement regulatory schemes that don’t account for the cost of research and development of innovative treatments, which ultimately reduces incentives for American scientists and manufactures to research and develop new treatments.

AFTE however applauded the important leap forward made by the USMCA’s digital trade provisions, which include key commitments and significant improvements over prior agreements.

AFTE is a coalition of trade associations and business groups dedicated to ending foreign unfair trade practices that harm American businesses and workers and to ensuring that America’s trading partners are held accountable for the commitments that they have made to treat American goods and services fairly. AFTE members represent companies – both large and small – from across the economy, including the manufacturing, agriculture, and service sectors. AFTE supports actions and policies that encourage U.S. trading partners to open their markets, reduce barriers to trade, and provide effective protection and enforcement of intellectual property (IP) rights.

USCIB Statement on USMCA Entry Into Force

Washington, D.C., July 1, 2020 – The U.S. Council for International Business (USCIB), which represents many of America’s leading global companies, welcomes today’s entry into force of the United States-Mexico-Canada Agreement (USMCA) trade agreement, preserving and deepening the economic ties in North America and bolstering the global competitiveness of our companies and workers. The implementation of this agreement comes at a critical time of restoring certainty to U.S. industry in the North American market, as the global market is working toward recovery from the impacts of the current crisis.

The three partner countries must continue to work together to ensure effective implementation of this agreement, so that the benefits of the agreement in its updated and modernized provisions including on digital trade and customs can be realized. Over 12 million American jobs depend on trade with Canada and Mexico, and continuing to build on this economic relationship is important for U.S. industry for future economic growth. USCIB looks forward to a seamless transition to the new agreement.

About USCIB:
USCIB promotes open markets, competitiveness and innovation, sustainable development and corporate responsibility, supported by international engagement and regulatory coherence. Its members include U.S.-based global companies and professional services firms from every sector of our economy, with operations in every region of the world, generating $5 trillion in annual revenues and employing over 11 million people worldwide. As the U.S. affiliate of the International Chamber of Commerce (ICC), the International Organization of Employers, and Business at OECD (known as BIAC), USCIB helps to provide business views to policy makers and regulatory authorities worldwide, and works to facilitate international trade and investment. More information is available at www.uscib.org.

Virtual ICANN Focuses on COVID-Related Domain Name System Abuse

The Internet Corporation for Assigned Names and Numbers (ICANN) held its second meeting of the year June 22-25. Due to COVID-19-related safety concerns the meeting, originally planned to take place in Malaysia, was again held virtually. USCIB Vice President for ICT Policy Barbara Wanner joined the meeting remotely, along with several USCIB members as part of ICANN’s Business Constituency (BC).

As ICANN President and CEO Goran Marby noted, the ability of the ICANN community to adapt to this challenging time represents a “testament to our shared goal of [working to ensure] the continued security, stability and resilience of the DNS [Domain Name System].” Marby also noted that protecting against DNS abuse never has been more critical since “bad actors” have exploited the pandemic.

According to Wanner, the spike in COVID-related DNS abuse was a hot topic at ICANN 68. USCIB reiterated acute concerns expressed at ICANN 66 and ICANN 67 about inaction by ICANN Org and the contracted parties in mitigating domain name system (DNS) abuse that continues to escalate by the day. The BC asserted there should be an agreed approach to implementing tools to combat such abuse that is institutionalized as a process and memorialized in contracts between ICANN and the registries and the registry/registrar agreements.

“ICANN Org continued to insist while it expects registry operators to enforce their agreements with registrars prohibiting DNS abuse, there continues to be a lack of clarity about what constitutes DNS abuse which complicates contractual enforcement,” said Wanner. “The contracted parties, in turn, underscored their commitment to combatting abuse and highlighted voluntary efforts to develop a Guide to Abuse Reporting Best Practices. By the meeting’s conclusion, there was no clear path forward, although several approaches were proposed.”

USCIB Statement on OECD’s Inclusive Framework

USCIB has issued the following statement on June 23 with regards to the OECD Inclusive Framework process:

USCIB remains committed to proactive participation in the current OECD Inclusive Framework process to achieve consensus on acceptable modifications to the international tax system to properly address the tax challenges of the digitalization of the economy.

USCIB and its member companies will continue to work diligently towards a sustainable agreement and will encourage the U.S. government to remain committed to this process.

USCIB Opposes New IP Protocols at International Telecommunication Union

USCIB submitted recommendations on June 7 regarding industry priorities to the U.S. Department of Commerce’s National Telecommunications and Information Administration’s (NTIA) that advance international communications and information policies at the International Telecommunication Union (ITU), as well as on matters that will be addressed at the 2020 World Telecommunication Standardization Assembly (WTSA-20). Most notably, USCIB’s comments expressed deep concern over the proposed “New IP protocol system,” which would be composed of a suite of protocols following a top-down design.

“We urge the U.S. government to strongly oppose this proposal,” said USCIB Vice President for ICT Policy Barbara Wanner. “The proposal would deploy new protocols that would not be compatible with standards already used by billions of devices, so it would result in fragmentation of the current operation of the internet. In fact, creation of a new protocol and network architecture in the ITU is likely to create the same kinds of interoperability problems that the proposals ostensibly want to avoid.”

Another concern is that use cases envisioned by said protocol are not sufficiently developed to be standardized by the ITU. The proposals aimed at developing a new IP protocol system should remain within the realm of research where they can see experimentation and measurement, rather than moving precipitously to standards that industry is expected to implement. Additional concerns outlined in USCIB’s comments are past failures of similar type of monolithic top-down architectures and the fact that many of the challenges identified in the “New IP protocol system” have been addressed or are currently being addressed.

“In our view, it is not the ITU’s role to impose a single technology or approach on a global scale,” added Wanner. “To reiterate, we urge the U.S. Government to strongly oppose resolutions supporting a New IP. Other parties involved in standardization share our concerns.”

USCIB is committed to working with the U.S. Government to identify opportunities for constructive engagement that helps to advance U.S. policy objectives. In its recommendations, USCIB emphasized that inputs of all stakeholders produce a flexible policy environment critical to empowering the rapidly evolving digital economy; stakeholder inclusion can lower the risk of unintended consequences and increase legitimacy and adoption of policies. The turbulent economic and political backdrop caused by the COVID-19 pandemic makes such multistakeholder participation even more important to ensure that Internet policy remains grounded in sound commercial, technical, and human rights-related expertise.

Other recommendations outlined by USCIB included the need to ensure a resilient, secure and diverse 5G supply chain.

To view USCIB’s comprehensive comments and recommendations, please click here.

Global Industry Urges G20 to Promote Innovation, Digital Tech, Trade

USCIB joined a global group of like-minded industry and trade associations to urge the G20 to work with industry to encourage the open markets and accelerated technology adoption that will drive groundbreaking innovations and creative solutions, especially in light of the COVID-19 pandemic.

The letter states: “This will require reaffirmed commitments to reject protectionism, support rules-based multilateral organizations, best practices, processes, and obligations, embrace transparency in legislative and regulatory actions, and invest in the workforce. Such commitments should be taken with a view to prioritizing the enhancement and generation of business opportunities for micro, small, and medium size enterprises (MSMEs) and continued advancement of the UN Sustainable Development Goals (SDGs) as a means of ensuring inclusive recovery across economies.

In general, the global industry group welcomes the renewed discussion at the G20 this year on the role of digital technologies in promoting economic growth through cross-border innovation and trade. As such, the group recommended several actions including facilitating a global response to the COVID-19 outbreak, advancing global date free flows with trust (DFFT), promoting cross-border innovation and adoption of new technologies, as well as ensuring the benefits of technology are realized by all.

According to the industry group, G20 2019 was a groundbreaking year for the advancement of global digital policy discussions. Under Japan’s leadership, the G20 launched the Osaka Track to accelerate and support the ongoing digital trade discussions at the World Trade Organization (WTO) and created the concept of Data Free Flows with Trust (DFFT) in recognition of the fact that open cross-border data flows are the lifeblood of all industries, and that strong protections for privacy and cybersecurity go hand-in-hand with the transparent, non-discriminatory transfer of data across borders. G20 2020 offers governments the opportunity to advance this work towards an open, inclusive vision of the modern global economy.

OECD Digital Economy Policy Group Discusses Data Governance, Privacy Amid COVID-19

The OECD Committee on Digital Economy Policy (CDEP) and one of its working parties held virtual meetings April 21-23 against the uncertain global backdrop caused by the COVID-19 virus. USCIB Vice President for ICT Policy Barbara Wanner participated.

By necessity, the normally week-long meetings were streamlined, focusing on only a few items pertaining to data governance and privacy as well as pursuing “alignment and agreement” on the 2021-22 CDEP Program of Work and Budget. These meetings were preceded by webinars on April 15 and April 17, which focused on (1) “Data Governance and Privacy Challenges in the Fight Against COVID-19” and (2) data portability, respectively.

“Not surprisingly, discussions in the data portability webinar and CDEP meetings repeatedly circled back to the appropriate use of digital technologies and data to address COVID mitigation and recovery,” said Wanner.

According to Wanner, CDEP’s consideration of the 2021-2022 Program of Work and Budget featured numerous government interventions noting the importance of addressing COVID-mitigation in the near term, but urging the CDEP to view the COVID-19 crisis through a wider lens in the medium term and consider how technologies and data may be galvanized to address future global crises.

“The CDEP’s focus should be on [the role of data and digital technologies in] crisis management, in general, since the next global crisis may not be health-related,” the European Commission representative urged; the U.S. Government concurred.

Under the auspices of Business at OECD (BIAC), USCIB members stepped up in both workshops and in the CDEP meetings to provide expert commentary that detailed how they are endeavoring to develop privacy-respecting COVID solutions. In BIAC’s PWB intervention, BIAC CDEP Co-Chair Makoto Yokozawa echoed the theme of government interventions, encouraging OECD current and future work-streams to consider lessons learned from the pandemic about the use of data and digital technologies.

One example was USCIB members’ Apple and Google application programming interfaces to make it possible to trace COVID transmission. Importantly, the venture addresses many of the issues identified by the data regulators as necessary to build public trust and safeguard privacy protections. For more information on this joint venture, please click here.

USCIB member Microsoft’s Carolyn Nguyen intervened on behalf of BIAC. Addressing the topic at a higher level, she cautioned the OECD to avoid policy siloing in developing COVID-19 policy recommendations, urging a holistic, cross-committee/cross-sectional approach as was used for the Going Digital project. Nguyen further underscored the importance of public-private partnership and voluntary and responsible data sharing in enabling rapid response. She also suggested that the OECD’s review of the 2013 Privacy Guidelines review and the Enhanced Access and Sharing of Data (EASD) initiative should take the Covid-19 experience into consideration before going forward.

“It’s clear that technology can and must play a part in creating the environment in which we can safely and carefully begin to return to work and re-open businesses. It also is clear that any solution needs to be approved by elected officials, designed with strong privacy protections in mind, include clear and transparent communications with citizens, and only be used to address public health needs,” said Nguyen.

Nguyen further noted Microsoft’s efforts to build privacy compliance into its tools and services has made it easier for the organizations that it supports to focus their efforts on advancing their missions of combating the pandemic. For example, she noted that Microsoft’s Healthcare Bot is being used to build COVID-19 self-assessment tools by organizations around the world, including the U.S. Centers for Disease Control and Prevention.